Overview

We have partnered with Pitney Bowes offering our products to over 60 countries. You can now shop our site and see your complete order total, including transportation and importation fees (cost of customs, tariffs and tax) when you checkout. Once you submit your order, the total is guaranteed and you will not be charged any additional fees at delivery. Please read on to learn more.

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Placing an International Order

  • Add the items you wish to purchase to you shopping cart
  • You may use the shipping calculator in your cart to see the cost of shipping (any additional importation charges will be shown on the right). Once you submit your order, the total is guaranteed and you will not be charged any additional fees at delivery.

Payment Methods Accepted

  • Visa
  • Mastercard
  • Discover
  • American Express
  • PayPal

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Customs / Duties / Fees / Taxes

The price you pay with us is a fully landed cost, meaning you are guaranteed to not pay anything additional.

There are two ways to see what the costs are for importation charges:

  • Shipping Calculator in Cart: On the bottom left of your shopping cart, you will see a shipping calculator. You can enter your location, and get an estimate. The importation charge will be displayed on the right hand side above the checkout button.
  • Order Review: On the final page of checking out, you will be able to review your order. This will include the importation charge.

You will receive a quote for duties and taxes during the final order review stage of checkout, which constitutes the "importation costs". The price quote for duties and taxes is based upon the national laws of the country to which the order is shipping. All shipping fees, duties, taxes and brokerage fees will be paid at the time you place your order, and no additional fees will be collected at the door.

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Shipping Methods & Options

The estimated transit time will be shown in your shipping quote.

Most shipments are first delivered to our trusted freight forwarder in Kentucky for processing. Please don’t be alarmed if you see your shipment first arrives in Kentucky. After 1-2 business days your shipment will be on its way to you.

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Tracking Your Order

There will be two tracking numbers for each order. The first will be from our facility to the forwarding facility in Kentucky. The second will be the tracking number from Kentucky to your destination. You will receive the tracking numbers for both parts of the transit, along with a link to track it.

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International Returns

Please see our returns policy for eligibility. Shipping charges are non-refundable. Importation charges must be refunded by your local country customs department, please contact them for instructions.

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